Last updated: October 10, 2026
Your arrangement is made with care for your order. Please check the product details and agreed design before purchasing, and contact Spectacular Candle Lab if anything needs clarification.
Made-to-order sales are final
Our candles and floral arrangements are handcrafted and made to order. Once you receive the correctly supplied, undamaged product you ordered, we do not accept returns, exchanges or refunds for a change of mind, a personal preference or a change of event plans. The same rule applies to personalised designs, custom arrangements and event orders.
Changes or cancellations before delivery
Contact the studio as soon as possible with your order number if you need to change or cancel an order. If production has not started, we can cancel the order and refund the payment received. Once work on your order has begun, we cannot accept a change-of-mind cancellation or promise design changes. We will tell you what remains possible before agreeing any extra work or cost.
If we cannot provide the agreed product, we will discuss an alternative with you or refund the affected unfulfilled order. Your statutory cancellation rights are not affected by this policy.
Damaged, defective or incorrect items
The final-sale rule does not apply to a product that arrives damaged, is defective or differs materially from what was agreed. Please inspect the delivery and contact us promptly through the Contact page with your order number, a description of the issue and clear photographs of the item and packaging. Keep the packaging where possible and do not light or use a damaged item.
We will review the issue and arrange an appropriate remedy, which may include repair, replacement or a refund, in accordance with your legal rights. We cover the reasonable return or collection cost for a confirmed damaged, defective or incorrectly supplied item. Contact us before sending anything back so we can arrange safe handling. Contacting us promptly helps us investigate; it does not remove rights that apply by law.
Handmade details and safe handling
Minor variations in flower placement, texture or colour are part of handcrafting, and screen colours may differ slightly from the physical piece. These variations do not justify refusing a remedy for a genuine defect or a material difference from the agreed order. Damage caused by misuse, improper burning or storage after delivery is not a change-of-mind return and is not covered as a manufacturing defect.
Approved refunds
Where a refund is due, we return it to the original payment method wherever possible, within any applicable legal deadline. We will confirm the amount and processing details; the payment provider may need additional time to show the credit. We do not replace a legally required refund with store credit unless you choose that option.
We are here to help
Please contact the studio before placing an order if you are unsure about a design, size, colour or deadline. Nothing in this policy limits non-excludable rights under applicable Ontario or Canadian consumer law.
Contact the studio ↗